Overview
It is ok to change your mind… If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ohlolababy.co.za confirming your returns and we get hold of you. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions to info@ohlolababy.co.za
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as special orders or personalized items. Items that have been used already will not qualify for a refund.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have . Email us to info@ohlolababy.co.za and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your order is damaged in anyway on delivery, please notify us immediately.
We thrive to offer our customers the best service. Your opinion matters to us. If we make a mistake, we want to make it right.
Quality, standards and safety
Oh Lola MEX shall take all reasonable efforts to ensure that goods sold are:
Reasonably suitable for the purposes for which they are generally intended; of good quality, in good working order and free of any defects.
Need help?
Any complaints regarding the standard and quality of the product or products bought by consumers through the website should be directed to info@ohlolababy.co.za
We appreciate your feedback!